Win7 + McafeeHIPS IPS on + VMware View agent = Windows update error

These 3 combination for whatever reason cripples Windows update.  This issue is still unsolved for me due to lack of any Mcafee logs that can point to the signature that is causing it.  I would disable IPS every patch Tuesday to get the updates as a workaround for the time being.  Here are the symptoms.

1.  Win7 + McafeeHIPS IPS on + VMware View agent = Windows Update not working

2.  WinXP + McafeeHIPS IPS on + VMware View agent = Windows Update no issue (weird)

3.  Win7 + McafeeHIPS IPS on = Windows Update no issue

4.  Win7 + VMware View Agent = Windows Update no issue

5.  Win7 + McafeeHIPS IPS on + VMware View agent = When IPS is disabled then re-enabled crashes and restarts the VM.

The hard part is not have a clear log that points the the root cause.  Another issue is whether to call Mcafee or the VMware View team.  This is going to require more time to be diagnose properly in the near future.

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3 responses to “Win7 + McafeeHIPS IPS on + VMware View agent = Windows update error

  1. We are seeing basically the same issue as described – most notable isWindows Updates List is blank, the Features List is also blank, and SFC /scannow doesn’t function when IPS is ON. Thanks.

  2. Pingback: Win7 + McafeeHIPS IPS on + VMware View agent = Windows update error | Blah blah blah | 脳みそのしわ

  3. We saw this same issue last fall and were unable to find a solution other than a work around of uninstalling the agent, updating windows, and reinstalling the agent before composing the vm pool. Now Our HIPS is being upgrade to 8.0 patch 4 and the issue is rearing its ugly head again. We still have the windows update issue but now the LPS service will not start automatically and must be manually started on each vm, this works until the vm is rebooted or refreshed. We are exploring th option of standing up a McAfee Move appliance to give EPO what it needs and keep it from touching the VMs. Does anyone have experience with this?

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